Computer Wiz – iBurst

If you are experiencing disconnects on your iBurst connection then please look at the following points to overcome this problem.

• Confirm your signal strength by using the USB interface only.
• Make sure you do not have the ethernet connected to the iBurst desktop modem.
• Antenna in the upright position closest to your nearest iBurst base station.
• Reset your modem by powering modem off then on.
• Double click the blue iBurst Terminal icon bottom right hand side of task bar.
• You need to have at least 70 percent signal for sustained through-put.
• If signal is low move antenna to higher position or fit external antenna.
• Make sure your email is not disconnecting your connection by going to outlook express and looking at the various switches in the tools then options then connections menu.
• Confirm that the HANG UP AFTER SENDING AND RECEIVING option is not ticked.
• Run Dr TCP  and set accordingly.
• If this does not resolve your problem then uninstall the Dashboard and use a normal dial-up window to connect and disconnect from the internet.
• How do I create this dial-up window or shortcut you may ask ?
• Click on this post to help you.
• Once your problem is sorted then you may go back to using your ethernet port on the Desktop modem and remember to unplug the USB interface from your pc.

If you find this technical note to be  usefull then please drop us an email.

Computer Wiz
Tel: 0861114731
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Fax: 0865242436
email: iburst@computerwiz.co.za
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